How can we help you?

Yes, we offer free shipping on all orders, regardless of the amount. Enjoy shopping with no extra costs for delivery!

Shipping within Europe typically takes 4 - 7 business days. For international orders, it may take 10-14 business days depending on the destination.

Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

We currently ship worldwide. Please note that shipping times may vary based on your location.

Yes, all our prodcuts are made with sustainable materials such as organic cotton and recycled polyester, supporting environmentally-conscious practices.

We recommend washing items in cold water, avoiding bleach, and air drying to maintain their quality and longevity.

You can reach us via email at support@musk-freezone.com or through our contact form on the website.

Our team is available Monday to Friday, 9:00 AM to 6:00 PM (CET).

We accept returns within 14 days of delivery, provided the product is in its original condition and packaging. Custom-made items are non-returnable.

Please contact us at support@musk-freezone.com with your order number and the reason for the return. We will guide you through the process. 

Refunds are processed within 7 - 10 business days after we receive the returned item.